Friday Jul 21, 2023

Human-Centered Healthcare Transformation

“Today in a fast paced, disjointed world working remotely, one of the things we've lost is our ability to really connect with each other,” shares Mike Seyfer, CEO of both Haley’s Salt, the digital performance marketing firm for health and wellness brands, and the Institute for Healthcare Excellence. Mike is helping to transform profit-driven sick-care into human-centered health care. Nowadays with burnout rates sky high, it is more important than ever to flip the script on healthcare and put people back at the center.

Physicians did not go into medicine to be robots entering data all day without any real opportunities to connect with their colleagues and patients. Without those connections, job dissatisfaction grows and can ultimately lead to burnout. By teaching more human-centric skills that focus on building empathy, physicians and nurses can better relate to one another and to their patients. This also enables them to be more present in the moment and get a better overall understanding of the patient’s needs. Additionally, being intentional about creating and implementing DEI programs that are truly inclusive can go a long way in making the workplace feel like a safe space for all employees.

The problem with the business of healthcare is just that, it is a business. In order to catalyze change in healthcare, people need to be centered rather than profit. When physicians and nurses regain the chance to really connect with each other and with their patients, they will experience a greater sense of accomplishment and satisfaction with their work which reduces burnout long term.

Quotes

• “Today in a fast paced, disjointed world working remotely, one of the things we've lost is our ability to really connect with each other.” (11:44 | Mike)

• “What makes us feel great at the end of the day is that connection. I don't care what industry you're in, your sense of accomplishment is impacting somebody that you care about.” (12:53 | Mike)

• “When we take the time to actually listen, ask questions, we generally get to the real true root causes of things.” (27:40 | Mike)

• “As intentional as we've been about this, we're just blind to some stuff.”(38:30 | Mike)

Links

Connect with Mike Seyfer:

Website: iheteam.com

Instagram: https://www.instagram.com/mikeseyfer/

Twitter: @htkseyf

Facebook: https://www.facebook.com/mike.seyfer

LinkedIn: https://www.linkedin.com/in/mikeseyfer/

Connect with Lara:

Website: https://drlarasalyer.com

Instagram: @drlarasalyer